How to Change Your Home and Community Care Service Provider to Catholic Homes
As a Christian, not-for-profit aged care organisation, we specialise in providing home and community care services across Perth metropolitan area and regional Western Australia, including the South West and Wheatbelt.
We understand that changing your home care provider is an important decision, especially with the upcoming changes to home care services in 2025. Here’s everything you need to know about transferring your services to our care.
Our Home & Community Care Services
We offer personalised home care packages to suit your individual needs, including:
- Nursing and personal care
- Domestic assistance and gardening
- Social support and shopping
- Transport
- Health and well-being
- Allied Health services
- Day Therapy Centre
- Meals and nutrition
- Respite care
- Pastoral care
Why Choose Our Home & Community Care Services?
At Catholic Homes, we believe that joy, love, and hospitality should be at the heart of every care experience. Our dedicated home and community care team is committed to helping you maintain your independence and live at home for longer, with personalised support tailored to your needs.
Our experienced and compassionate staff go above and beyond to enhance your well-being, offering flexible services that fit your lifestyle and routine. Your Client Engagement team will ensure you get the most value from your home care package while providing comprehensive support services.
We are with you every step of the way, regularly reviewing your care plan to adapt to your changing needs. Plus, our strong network of allied health professionals ensures you have access to specialised care whenever required.
3 Easy Steps to Transferring Your Home Care Package to Catholic Homes
Step 1: Initial Contact and Assessment
When you first connect with us, our top priority is understanding your unique situation and ensuring you receive the proper support to maintain your independence at home. Our experienced Client Engagement Consultant will guide you through this initial phase with warmth and expertise, making the process as smooth as possible.
We take the time to get to know you—your current care arrangements, personal preferences, and future goals—so we can develop a tailored transition plan that meets your needs. During this first step, we’ll clearly explain our services, answer any questions about the transfer process, and ensure we understand your care requirements, lifestyle, and what matters most to you.
- Contact our Home and Community Care team
- We’ll arrange an in-person consultation
- Discuss your current needs
- Review your existing Home Care Package level
Step 2: The Transfer Process
The transfer process is simple, ensuring no disruption to your care services. We understand that changing providers can feel overwhelming. Our team will coordinate with your current provider, assist with obtaining necessary documentation, and handle all administrative requirements. You’ll be informed at every stage, with clear timelines and open communication to ensure a stress-free transition.
When transferring to us, you’ll need to:
- Give notice to your current provider
- Obtain your referral code
- Agree on a start date with our team
- Allow us to access your My Aged Care client record
Step 3: Transition to Catholic Homes
Once you’ve made the switch, you become a valued member of the Catholic Homes community. Experience the warmth, support and reliability that sets us apart.
2025 Aged Care Reform Changes
The Australian Government is introducing significant reforms to the aged care system to improve quality, accessibility, and transparency. These changes will impact aged care recipients, providers, and families navigating the system. At Catholic Homes, we are committed to keeping you informed about these updates and helping you understand what they mean for you or your loved ones.
Key Updates (last updated Feb 2025)
We are reviewing the details of the new Aged Care Act and implementing internal reforms to ensure we align with the new requirements. Our priority is to seamlessly integrate these changes while maintaining the high standard of care and support you expect from us.
As further details emerge, we will provide updates on:
- How these changes may affect our services
- Any adjustments to policies or processes
- Opportunities for feedback and community engagement
We regularly update this page with the latest information from trusted sources.
Getting Started with Us
To begin your journey with Catholic Homes:
- Contact our Home and Community Care team
- Schedule your free consultation
- We’ll help you navigate the transfer process
- Together, we’ll create your personalised care plan
Our Commitment to You
At Catholic Homes, our commitment goes beyond providing care—we’re dedicated to empowering you to live life on your terms. Respecting your choices and independence is at the heart of everything we do, ensuring you receive the support you need while maintaining control over your daily life.
Our compassionate team takes pride in delivering reliable, high-quality care that you can trust. As your needs evolve, we stay connected through regular communication and ongoing care plan reviews, ensuring our services align with your lifestyle and goals.
Whether you’re focused on maintaining independence, improving mobility, or enhancing social connections, we’re here to support you every step of the way. Above all, we prioritise your safety, comfort, and well-being—using proven strategies and modern care approaches to create a home environment where you can thrive for as long as possible.
Ready to Make the Change?
Contact our Home and Community Care team today to discuss transferring your services to Catholic Homes. We’re here to support you through every step of the process and ensure you receive the care you deserve in your home.
