When you contact My Aged Care, they’ll go through a series of questions with you, to put you on their register. They’ll then arrange for an assessment to determine if you’re eligible for Home Care and what level of Home Care it is that you require. This assessment can be done in your home.

For access to Home Care packages, you need to arrange an assessment with the Aged Care Assessment Team (ACAT) which is part of the Government’s My Aged Care department. Before you contact ACAT we’re happy to talk with you about the process, and what items to have ready, so you’re prepared with all the information you need to register with ACAT.

If you meet the criteria, you’ll be notified of the outcome of your assessment by ACAT with an approval. You can then contact us, and we’ll send a dedicated Case Manager to your home to visit you. Your Case Manager will go through our services with you, and tailor a care plan to match your needs and budget.

After your Case Manager has visited you at your home and together you’ve decided on a plan, you’re then able to select us as your Home Care provider and sign up to the Home Care package which has been specifically devised for you.

You’ll receive a letter from My Aged Care with a unique referral code, once you’ve been assigned and signed up to a Home Care package. Your Catholic Homes Case Manager will activate your referral code so you can start to receive your Home Care services and funding which will start straight away.