1300 244 111 phone
1300 244 111 phone
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Residential Care

Getting Started with Residential Care

We’re delighted you’re considering our residential aged care to make your, or your loved one’s home.

We’ve been supporting and caring for Western Australia’s senior community for over 50 years, and we consider it privileged to do so. We know this decision is an important one, we’ll listen to you, make sure you have what you want and honour your needs.

7 Steps to your Residential Care Package

We’ll make getting started easy for you. Just read through our 7 steps. And if you have questions at any time you can contact us.

1

Contact our team

We know some things you need to do to access Residential Care can be a bit involved, our experienced and helpful team is here to support you and explain the actions and processes needed to allow you to move into the aged care residence of your choice.

2

Are you eligible?

Now to find out about your eligibility. My Aged Care is the Australian Government’s service you need to contact, they’ll help you decide on the right aged care for you.

Call them on 1800 200 422 or go online at myagedcare.gov.au/assessment

You can organise with them for an Aged Care Assessment Team (ACAT) member to come to your home to talk with you about your eligibility. Once you’ve been assessed, you’ll get a letter from My Aged Care to tell you about eligibility, the services you can receive and your support plan.

3

Provide information on your finances

Providing information about your finances to Services Australia (Centrelink) is important, so they can determine your accommodation fees and if there’re subsides available to you.

If you already receive a means tested income support payment from Services Australia or DVA and you don’t own your own home, you don’t need to take this step, an assessment will be done automatically when you move into Residential Care.

4

Understand your fees

The cost of living at an aged care residence consists of two parts - care fees and accommodation fees. The cost of these elements and payment choices depend on your circumstances.

If you don’t receive a means tested income support payment from Services Australia and own your own home, you can use this from to supply your financial details:
https://www.servicesaustralia.gov.au/individuals/forms/sa457

If you’re receiving a means tested income support payment from Services Australia or DVA you can use this from to supply your financial details:
https://www.servicesaustralia.gov.au/individuals/forms/sa485 

5

Complete our application form

So we can make sure your request for a room in the residence of your choice is processed quickly, we’d like you to fill in our application form and give it to our Access team. Then, we’ll confirm you’re on our waitlist and give you a quote for accommodation for your review.

6

A vacancy is available

Our team will contact you soon as we’ve a vacancy that suits your needs. We’ll organise for you to come in and see the room and other areas such as lounges and common rooms of the residence – soon to be your new home. 

7

It's moving day

Finally, it’s time to move into your new home. Our care team will be there to welcome you and help you to settle into your new home. 

We encourage you to bring with you things that are special to you and bring you joy, so your new home feels familiar, comfortable and perfect for you.

We Can Help

Let us guide you through the Residential Aged Care process

We know this decision is an important one, we’ll listen to you, make sure you have what you want and honour your needs. Contact us today for help to go through the process.

Contact Us

We Can Help

Let us guide you through the Residential Aged Care process

We know this decision is an important one, we’ll listen to you, make sure you have what you want and honour your needs. Contact us today for help to go through the process.

Contact Us

Residential Aged Care FAQs

Residential aged care (also known as nursing homes, aged care hostels or residential aged care facilities) is for older people who are not able to reside safely in their own home and need greater assistance with daily tasks or their health care.

The easiest way to start the process is to register with My Aged Care, Australia’s entryway to government-subsidised aged care services.

You can apply online at myagedcaregov.au or call the contact centre on 1800 200 422. Or call our friendly team on 1300 244 111.

All government-subsidised aged care services are subject to an assessment to determine your eligibility so that the services you choose meet your requirements and provide the kinds of supports you need.

During the initial chat with My Aged Care, they will need some basic information to help determine your eligibility for aged care services.

You’ll need to provide your Medicare details and they will also ask about your circumstances at home, how you are managing and how your health is. You’ll also be asked if you are currently receiving any support, such as home care.

Once your eligibility is confirmed, My Aged Care will arrange to meet with you for a face-to-face assessment.

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